Cancellation and Refund Policy
Last Revised: December 20, 2024
Website: https://hostinza.co.in
Overview
Products and services purchased from Hostinza.co.in may be eligible for a refund if cancelled within the specified refund period outlined in this policy. Certain products have unique refund terms or may not be eligible for a refund under any circumstances. Please review the details below.
- “Date of Transaction” refers to the date a product or service is purchased or renewed through Hostinza.
- “Refund Period” refers to the timeframe within which a refund can be requested.
🔒 Note: Once an account is closed, no refunds will be issued. If you’re eligible for a refund, you must request it before initiating account closure.
Hostinza
Standard Refund Terms
| Plan Type | Refund Period |
|---|---|
| Annual Plans | Within 15 days of the transaction date |
| Monthly Plans* | Within 24 hours of the transaction date |
*Monthly Plans include all plans shorter than 1 year (e.g., 1 month, 3 months, 6 months).
Hostinza
⚠️ Note: Security products with remediation services are non-refundable once a cleanup request has been initiated.
Hostinza
Cancellation Policy
- Service renewals (for hosting, domain registration, or website promotion) must be cancelled at least 7 business days before the current billing cycle ends.
- Late cancellation requests will apply to the next billing period.
How to Cancel:
You may request cancellation via:
- Your client area panel
- A support ticket
- Email: billing@hostinza.co.in
Refunds, if applicable, will be processed to the original payment method within 10 to 15 working days after confirmation.
Refund Policy by Service Type
✅ Web Hosting – New Customers
All new hosting plans are backed by a 15-day money-back guarantee. If you are not satisfied within the first 15 days:
- You are eligible for a 100% refund of the plan amount.
- Any applicable setup fees are non-refundable.
🔁 Web Hosting – Renewals
- Annual plans: Refund requests must be made at least 5 days before the renewal date.
- Monthly plans: Refund requests must be made within 24 hours of the renewal transaction.
🌐 Domain Names
- Non-refundable: All domain purchases are final and non-refundable.
- You own your domain fully upon successful payment.
- Typos or spelling errors cannot be corrected post-registration, so please verify details before purchasing.
- Domains are transferable but not refundable.
🔁 Domain Name Renewals
- Renewals are processed automatically as per your contract.
- To cancel auto-renewal, submit a written request before the renewal date.
- Domain renewals are billed on at least an annual basis.
💻 Web Design/Development Services
If you are not satisfied with our web design or development services:
- Refund requests can be made within 15 days from the project installation date.
- Any refund will be issued after deducting applicable taxes and hourly charges for completed work.
⚠️ Transaction Failures or Duplicate Payments
If you experience a transaction failure:
- First, check your bank account for any deductions.
- If funds were not deducted, you may retry the payment.
- If payment was deducted twice, submit a support ticket or email billing@hostinza.co.in with proof of both transactions.
- Duplicate payments will be refunded to the source within 15 to 20 working days.
Contact Information
For any questions regarding cancellations or refunds, please contact:
📧 Email: billing@hostinza.co.in
🌐 Website: https://hostinza.co.in